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What happens if I return a product that is not ...

At NATURING MONDE, we want to guarantee a hassle-free shopping and return experience for our customers. However, it's important to note that we cannot be held responsible for products that...

Can personalized products be returned?

Customized products are made to order. Therefore, returns for withdrawal will not be accepted. However, all other product warranties remain unaffected.

Can I return an item purchased online to the st...

Unfortunately, we do not currently offer in-store returns for online orders. However, if you made an online purchase, you can manage the return from your customer account, and we will...

Can I modify my order after receiving it?

The order cannot be modified once it has been delivered. However, you can process the return from your customer account and place a new order with the desired item(s).

Can I modify my order before receiving it?

Once your order is confirmed, certain changes may no longer be possible. However, please contact us here so we can help you find a solution. 

When will I receive my refund after canceling o...

Once we receive the product at our warehouse and confirm that everything is in order, we will process the refund using the same payment method you used for the initial purchase. The refund...